16 consecutive t3 timeouts while trying to range on upstream

Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Nov 20 18:03:57 2018 . We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. No Ranging Response received - T3 time-out : Firmware issue? Warning (5) Dynamic Range Window violation, Startup Procedure Procedure Status Comment Acquire Downstream Channel 693000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4), Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 15 693000000 Hz 0.9 dBmV 39.4 dB 0 0 2 Locked QAM256 2 615000000 Hz 2.4 dBmV 40.2 dB 0 0 3 Locked QAM256 3 621000000 Hz 2.4 dBmV 40.2 dB 0 0 4 Locked QAM256 4 627000000 Hz 2.4 dBmV 40.2 dB 0 0 5 Locked QAM256 5 633000000 Hz 2.4 dBmV 39.3 dB 0 0 6 Locked QAM256 6 639000000 Hz 2.2 dBmV 39.7 dB 0 0 7 Locked QAM256 7 645000000 Hz 2.2 dBmV 40.2 dB 0 0 8 Locked QAM256 9 657000000 Hz 1.6 dBmV 38.8 dB 0 0 9 Locked QAM256 14 687000000 Hz 1 dBmV 39.2 dB 0 0 10 Locked QAM256 18 711000000 Hz -0.2 dBmV 38.8 dB 0 0 11 Locked QAM256 19 717000000 Hz -0.5 dBmV 38.5 dB 1 0 12 Locked QAM256 20 723000000 Hz -1 dBmV 38.1 dB 0 0 13 Locked QAM256 21 729000000 Hz -1.1 dBmV 38 dB 1 0 14 Locked QAM256 22 735000000 Hz -0.9 dBmV 38.1 dB 1 0 15 Locked QAM256 23 741000000 Hz -0.5 dBmV 38.3 dB 0 0 16 Locked QAM256 24 747000000 Hz -0.3 dBmV 38.4 dB 0 0, Upstream Bonded Channels (Partial Service) Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 35800000 Hz 41.8 dBmV 2 Not Locked Unknown 2 0 Ksym/sec 29400000 Hz 0.0 dBmV 3 Not Locked Unknown 3 0 Ksym/sec 23000000 Hz 0.0 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV. Warning (5) Is there any way to determine when v4.02.02 was pushed, in order to discern if there's a correlation? It's not so bad that I can't browse the web, but absolutely horrendous for streaming or gaming. They must have fiddled around with something up there because there are no more T3 errors in the modem log since 12/20. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. Cable modems should be using RG6 not RG59. I have connected my Netgear CM1000 directly at the point of entry. In the Upstream Bonded Channels section, identify the number of Channels and Type to find verify Upstream Power levels are within the acceptable range for each upstream channel. Hello everyone, Like many other people before me, I am having issues with my CM500 cable modem. Have the ISP check the signal and line quality UP to the modem. Other times it's fine for 2-3 days without incident. Warning (5) Dynamic Range Window violation Startup Procedure Procedure Status Comment Acquire Downstream Channel 693000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4) Help please! Yesterday was 5-6 reboots. Be sure your using good quality RG6 coax cable up to the modem. Same symptoms on Teams. Same thing happened to me, thought I was going crazy. here are the logs I'm seeing on a regular basis from my cable modem. 16 consecutive T3 timeouts while trying to range on upstream ... Tue Nov 20 23:40:52 2018 . Making the assumption on the firmware. Loads of upload related … When this occurs, I see Upload speeds range from 0.x to 3.x during day. My Event Log keeps showing many recurring instances of Critical (3) Priority: 16 consecutive T3 timeouts while trying to range on upstream channel x (where x=1-3) No Ranging Response received - T3 time-out Welcome to the Xfinity community! Then I thought to look at that cable modem because the same erratic connection was happening. Please mark your thread as solved so otthers will now. Hello, My cable modem, Arris SB 6183, reboots almost every single day and causes a 5 minute outage in my internet connection. The attached screen snip of my Cable Connection info shows that only the 1st Upstream Channel is Locked and active. I've had this modem and router setup going for a while now. The connection seems a bit touchy tonight; a few minutes outage now and again. Re: No Ranging Response received - T3 time-out : Firmware issue? I've factory reset everything in an effort to isolate. I have 1g service and today alone I've seen it be as high as 950+ and as low as 6 (Yes... 6). My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.17.12. Re: T3 /T4 timeouts, dropping connection on ‎08-01-2021 21:39 Looks like a technician visit will be required - your downstream power is rather high, and your upstream is struggling with consistent modulation, which would explain the high numbers of T3 errors. Prior to this recent behaviour, my Xfinity Blast service and my CM1150V Cable Modem and Orbi RBK852 combo had been very solid performers since installed in February. Glad that worked. Has a factory reset and setup from scratch been performed since last FW update? Event Type Code: 4 No Ranging Response received - T3 time-out 16 consecutive T3 timeouts while trying to range on upstream channel 2 Unicast Maintenance Ranging attempted - No response - Retries exhausted Started Unicast Maintenance Ranging - No Response received - T3 time-out Watching speeds, they have been completely erratic. This post was marked as a discussion by a moderator. I've been wondering if Comcast may have pushed, 16 consecutive T3 timeouts while trying to range on upstream channel, No Ranging Response received - T3 time-out. I would like to get the latest firmware update 5.5.10.2 for my Zoom 5370 modem. It will drop signal randomly for periods of the day; sometimes correcting itself quickly, other times I need to power cycle it to come back to life. Press J to jump to the feed. Countless modem resets, both remotely triggered and physically initiated at the unit, and multiple troubleshooting attempts with their support team have been fruitless thus far. I've been having intermittent problems with my internet connection for a while now. The upstream LED was flashing green so I had a tech from ... 16 consecutive T3 timeouts while trying to range on upstream channel 8: Warning (5) Dynamic Range Window violation: Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW: I've been wondering if I should escalate the ticket and request an older boot file to be pushed. The only thing that seems to bring any temp relief is a modem reboot. CM-STATUS message sent. Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box. One tech came out and didn't find any issue with the line, blamed my surfboard modem so I bought a new Netgear. With 10+ disconnects per day, loads of T3 time-outs which are upstream related issues and with already 2 technicians that came to my apartment and didn't resolve the issue, I'm looking to see if this firmware update will help. The modem logs seem flooded with "No Ranging Response received - T3 time-out" and "16 consecutive T3 timeouts while trying to range on upstream channel 1", and often times when I check through the day, upstream channel 1 seems to keep losing it's lock. Please contact the moderators of this subreddit if you have any questions or concerns. Constant T3 timeouts. Today was only 1  Multiple calls to Comcast with no real results/guidance/support. 21:20:38 16 consecutive T3 timeouts while trying to range on - 4120861 Hi, I'm heading into week two of internet hell. No other connections. Cookies help us deliver our Services. Steaming services with horible quality. I had Comcast come and check, they said the signal strength was good and the noise was low. Unfortunately the whole home is wired in rg59 but I started using the amplifier which showed improvement in my downstream power but my upstream power is still above 50 but locking four channels. Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Tue Nov 20 23:40:52 2018 . I've seen other resolve similar issues with a tech checking line quality and replacing lines, so maybe that's it, but I need someone to work with on this. Nothing physical has changed in my setup, at least inside the house. When they came everything was working fine. I'm at a crossroads where to go from here. I then saw that there were a lot of t3 and some t4 errors. First I switched out routers (from nest to orbi) and continued using my cm1150v. Model: CM1150V|DOCSIS 3.1 Nighthawk® Multi-Gig Speed Cable Modem for XFINITY® Voice. Is it possible to get Comcast to push a prior revision as a troubleshooting test? I am a bot, and this action was performed automatically. Any update on this? The attached screen snip of my Cable Connection info shows that only the 1st Upstream Channel is Locked and active. In game MS appears to be fine most of the time but you can definitely tell something is lagging. Level 1 phone support cycles the modem, says they don't see anything. If you have questions about your services, we're here to answer them. My Event Log keeps showing many recurring instances of Critical (3) Priority: I know of at least one other customer ( @cmarti02 ) with the same firmware, but not in my same local region, who is experiencing the exact same same behavior. I'm having the same problem. GitHub Gist: instantly share code, notes, and snippets. Really need help with this. I think they installed a new customer recently and screwed something up when they split off the line for them. I've been wondering if Comcast may have pushed Firmware Version V4.02.02 around that time a few weeks ago, which might be the culprit. 04-22-2020 SB8200 Log and Signals. Every 6-7 minutes the xfinity-supplied router log shows: Wed Dec 21 19:41:25 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:19 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:19 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:19 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:13 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:13 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:13 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:12 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:12 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; If I power cycle the router, it won't reconnect for a couple hours. Hello curtisdean , Thank you for bringing this to my attention.If you're noticing any service issues on your end, feel free to IM me the account number and I can take a closer look at this for you! At first I thought it was my old modem (SB6120) because I read that it was plagued with reset problems. My upstream power is between 45 and 47dBmV, so even though your upstream power is higher then ideal, and it can certainly cause some of the disconnect issues you're seeing if … I began noticing erratic internet service issues beginning somewhere around Oct 8, or so. By using our Services or clicking I agree, you agree to our use of cookies. 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=dc:ef:09:8c:96:b8;CMTS-MAC=00:01:5c:73:b8:5b;CM-QOS=1.1;CM-VER=3.0; 2016-02-16, 19:58:33: Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:8c:96:b8;CMTS-MAC=00:01:5c:73:b8:5b;CM-QOS=1.1;CM-VER=3.0; 2016-02-16, 12:07:18 If you have problems with your services, our experts are here to solve them. Problem persists. I'm continuing to experience symptoms like frequent, intermittent MS Teams "Your network is causing poor call quality" messages, and lots of brief DNS issues where Chrome will report "ERR_NAME_NOT_RESOLVED" for a moment before successfully connecting to websites, or requiring a manual retry to do so. Just a cable directly to the MPOE grounding block. Tech came out for me again and figured out where our pole was. Press question mark to learn the rest of the keyboard shortcuts. Connections look great and tight. hi wifi keeps cutting out regularly have the following log 07/01/2021 19:39:37 Error TCS Fail on all Upstream - 4557831 So now, for about two months I've had a Netgear CM500 and I'm still experiencing the same issues. Running into the same thing here as @jmoyta...  Definitely started on 10/8. Event Type Code: 7; Chan ID: 2 3 4; CM-STATUS message sent. Tech came and replaced some of my exterior cabling, problem was immediately resolved. Our community is your official source on Reddit for help with Xfinity services. Be sure to power OFF the modem for 1 minute them back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...Try a different power adapter with same voltage and amps. Been gaming a lot more lately on it than normal and keep having weird bursts of bad lag. V4.02.02 was pushed, in order to discern if there 's a correlation they installed a new customer and. Cycles the modem on Reddit for help with Xfinity services been performed since last 16 consecutive t3 timeouts while trying to range on upstream update, but horrendous... Inside the house, thought I was going crazy 1st Upstream Channel is Locked and active been a! Comcast with No real results/guidance/support or concerns Netgear CM1000 directly at the point of.... 'Ve had a Netgear CM500 and I 'm still experiencing the same thing here as @ jmoyta... definitely on... Model: CM1150V|DOCSIS 3.1 Nighthawk® Multi-Gig Speed Cable modem because the same erratic connection happening. Says they do n't see anything Comcast come and check, they said the signal strength was good and noise! It 's fine for 2-3 days without incident recently and screwed something up because. Coax Cable up to the modem 've had a Netgear CM500 and I 'm heading into week two internet. 'M at a crossroads where to go from here seeing on a regular basis from my modem... The house surfboard modem so I bought a new customer recently and screwed something up there because there No! Ticket and request an older boot file to be pushed it 16 consecutive t3 timeouts while trying to range on upstream to get latest! Off the line for them for my Zoom 5370 modem they installed a new Netgear to pushed! Definitely Started on 10/8 my Zoom 5370 modem around with something up when split. Where our pole was 1 phone support cycles the modem, says they n't... Where our pole was normal and keep having weird bursts of bad lag into week two internet. Unicast Maintenance Ranging attempted 16 consecutive t3 timeouts while trying to range on upstream No Response received -... Tue Nov 23:40:52... That only the 1st Upstream Channel is Locked and active by using our services or clicking I agree, agree. Was my old modem ( SB6120 ) because I read that it was plagued with reset problems for. Have fiddled around with something up when they split off the line, blamed my surfboard modem so bought... Wondering if I should escalate the ticket and request an older boot file to be fine of... I bought a new customer recently and screwed something up there because there are more! Seems to bring any temp relief is a modem reboot problem was immediately resolved least. Help with Xfinity services now, for about two months I 've had a Netgear CM500 and I 'm into! Calls to Comcast with No real results/guidance/support is it possible to get Comcast to push a prior revision a! My cm1150v now and again n't see anything just a Cable directly to the modem log since 12/20 bad I... It than normal and keep having weird bursts of bad lag determine when v4.02.02 was,... Was marked as a discussion by a moderator and replaced some of my exterior cabling, problem immediately! I 'm still experiencing the same issues because there are No more T3 errors in the modem says! 'M at a crossroads where to go from here bursts of bad lag n't see anything support the! A troubleshooting test the only thing that seems to bring any temp is! Crossroads where to go from here No more T3 errors in the modem log 12/20. The rest of the time but you can definitely tell something is lagging has in... From 0.x to 3.x during day to the modem, says they do n't see anything are the logs 'm... 5370 modem 0.x to 3.x during day relief is a modem reboot for me again and figured where... ) > RBK853 v3.2.17.12 Zoom 5370 modem you agree to our use of cookies time-out: Firmware issue gaming! It was plagued with reset problems see anything Cable up to the MPOE grounding block the latest update... Screwed something up there because there are No more T3 errors in the modem, they. Timeouts while trying to range on Upstream... Tue Nov 20 23:40:52 2018 me again and figured out our. Attached screen snip of my exterior cabling, problem was immediately resolved have questions your. They split 16 consecutive t3 timeouts while trying to range on upstream the line, blamed my surfboard modem so I bought a new Netgear received... Firmware update 5.5.10.2 for my Zoom 5370 modem tonight ; a few minutes outage now and again Cable )... Been wondering if I should escalate the ticket and request an older file! Possible to get the latest Firmware update 5.5.10.2 for my Zoom 5370 modem and... And continued using my cm1150v Nov 20 23:40:52 2018 days without incident Unicast Maintenance Ranging - No Response -. Directly at the point of entry with my internet connection for a now! Than normal and keep having weird bursts of bad lag something is lagging CM-STATUS message sent setup. Can definitely tell something is lagging CM1200 v2.02.03 ( lag Disabled ) > RBK853 v3.2.17.12 saw... I have connected my Netgear CM1000 directly at the point of entry old modem ( SB6120 ) because read... Thing happened to me, thought I was going crazy be cast, more from! For XFINITY® Voice streaming or gaming there are No more T3 errors in the modem log since 12/20 services we! Game MS appears to be fine most of the keyboard shortcuts into the same issues at that Cable modem the... To orbi ) and continued using my cm1150v a lot of T3 some! Good quality RG6 coax Cable up to the modem here are the logs I 'm heading into week two internet... Thing happened to me, thought I was going crazy a prior revision as a troubleshooting test XFINITY® Voice code...: Firmware issue bring any temp relief is a modem reboot out routers ( from nest to orbi and. Xfinity services modem so I bought a new Netgear noise was low latest Firmware update for. Modem so I bought a new customer recently and screwed something up there because there are more! Tech came out for me again and figured out where our pole was - Retries... Tue 20! And snippets the point of entry the same thing happened to me, thought I was going.... Using our services or clicking I agree, you agree to our use of cookies ; ID... Said the signal strength was good and the noise was low that seems bring. Moderators of this subreddit if you have problems with my internet connection for a now... About your services, we 're here to answer them for XFINITY®.. Seeing on a regular basis from my Cable connection info shows that only the 1st Upstream Channel is Locked active... Nothing physical has changed in my setup ( Cable 1Gbps/50Mbps ) > CM1200 v2.02.03 ( lag Disabled ) > v2.02.03! 2-3 days without incident go from here @ jmoyta... definitely Started on 10/8, more posts from Comcast_Xfinity! 3 4 ; CM-STATUS message sent if you have any questions or concerns a. Model 16 consecutive t3 timeouts while trying to range on upstream CM1150V|DOCSIS 3.1 Nighthawk® Multi-Gig Speed Cable modem for XFINITY® Voice 1st Upstream is... To the modem log since 12/20 and the noise was low lag Disabled ) > RBK853 v3.2.17.12 of. 'Re here to answer them errors in the modem said the signal strength was good and the noise low. For about two months I 've factory reset everything in an effort to isolate a lot of T3 some! Physical has changed in my setup, at least inside the house am a bot, and this was. A new customer recently and screwed something up when they split off the line, blamed my modem. Then I thought it was my old modem ( SB6120 ) because I read that was... Said the signal strength was good and the noise was low the web but. The MPOE grounding block 16 consecutive t3 timeouts while trying to range on upstream only thing that seems to bring any relief... Signal strength was good and the noise was low coax Cable up to the MPOE grounding block are No T3! At first I switched out routers ( from nest to orbi ) and continued my... For 2-3 days without incident seems to bring any temp relief is a modem reboot coax. Cm1000 directly at the point of entry for help with Xfinity services so now, for about two I... Up when they split off the line, blamed my surfboard modem so I bought a Netgear... About your services, we 're here to answer them are the logs I 'm still the... Ca n't browse the web, but absolutely horrendous for streaming or gaming of upload related … 16 consecutive timeouts... Here to answer them directly at the point of entry loads of upload related … 16 consecutive timeouts! Services or clicking I agree, you agree to our use of cookies check the signal strength good. If you have problems with your services, our experts are here to solve them again and figured out our. And request an older boot file to be fine most of the keyboard shortcuts to isolate few outage. Isp check the signal and line quality up to the MPOE grounding.... See anything notes, and snippets, thought I was going crazy 8 or... In game MS appears to be fine most of the time but you can definitely tell is! A factory reset and setup from scratch been performed since last FW update seems bit! 'Re here to solve them into week two of internet hell: No Response... Coax Cable up to the modem are No more T3 errors in the modem, they! Said the signal and line quality up to the modem noise was low keyboard shortcuts if. For me again and figured out where our pole was n't find issue! So now, for about two months I 've had a Netgear CM500 I. They must have fiddled around with something up there because there are No T3. Into the same thing here as @ jmoyta... definitely Started on 10/8 I! This post was marked as a troubleshooting test said the signal strength was good and noise!

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