backblaze review reddit

When you launch Backblaze, you don’t need to tweak any settings. THE SYMPTOM OF THE BUG was that a chunk was missing in less than 1/2 of 1% of uploads, but this self healing sledge hammer code "hid" the bug from us (me) for literally two years by starting over and re-uploading the whole file. And then I found out - the files that I still have in the yesterdays restore are missing from Backblaze - no matter if I go to a previous date. Then one day I finally added that last debug line that showed the error. Because of this, Backblaze runs self consistency checks every couple days where it checks a huge variety of things. I was able to use my dad's computer to go onto Backblaze and pull the files I needed to work on to his desktop. Yes. The personal version costs just $5 per month, $50 per year, or $95 for two years. So, if you’re a newcomer, you should know that BackBlaze’s approach towards backing up … Imagine if the file is a 2 GByte file, and it takes 4 hours to transmit it to the Backblaze datacenter. Press question mark to learn the rest of the keyboard shortcuts. I think that it would scale to 16TB, but these clients tend to get bogged down if you are talking about 5 or 6 times that number of files. When their SSD is losing files. When their CPU is overheating and incorrectly executing software. Network errors are "rare", so let's say 98% of the time it only takes exactly one pass through all the chunks and they are all successfully transmitted with zero errors in transmission. About half of it Jonathan figured out PERFECTLY accurately, the rest he kind of gets a bit wrong here are there, but it is still amazing. Backblaze Main Site. IT IS UNACCEPTABLE TO HAVE BUGS in backup software. If anything was corrupted, Backblaze will also attempt to heal itself, which might take another few hours of running. In the year I have used Backblaze, I never saw the progress bar get past the beginning." Now, what if your backup software has a bug? And I have 2 successful restores that I did yesterday, still on their servers, so the drive was definitely not missing then. NORMAL OPERATION: The way Backblaze transmits large files is it breaks them into 10 MByte "chunks" and makes a copy of each chunk of the large file in the "Temporary Data Folder". Something else worth mentioning about Backblaze's backup capabilities is that you can feel safe using the service even if you have a monthly data cap, like what might be the case if you use a hotspot at home for some of your internet activity. And after a few weeks - it was still not finished backing up. Backblaze doesn't allow you to chose what files to backup. Never. There is the "mail hard drives in to seed" option. When the next customer complained, repeat. I'm not quite sure though, I remember we fixed that a while back! Customers would complain that large files were re-uploading, and we KNEW this was the sledge hammer running, but we didn't know WHY the chunks went missing. I'm not concerned about how much it'll cost me, especially not with such a small payload but I'm not thinking shortterm. Abuse is quite common unfortunately. Today (March 28th) Backblaze will be on iama.reddit.com starting at about 10:00am PDT. I had a SSD that was on its last leg when I was first starting my backup and it drove me mad watching the files still copy over to C even though I set it to use a different temp folder. Using Arq, it took a week, but was able to restore everything! That lock file will prevent Backblaze from running correctly. And Backblaze is not some set of lego building blocks to be used by creative IT professionals in new ways, it is a client meant to be installed and NOT TOUCHED OR MODIFIED. Because Backblaze will NOT do well in that environment at all. WTF - I have 4TB of data, it will take months to backup this, and during that time my data will not be backuped. To date Backblaze has restored over 30 billion files for our customers. It is POSSIBLE to hit this bug without noisy WiFi, but it is most likely with lost or damaged network packets. BackBlaze review here has proven again that cloud backup services shouldn’t need to be expensive or complicated, especially when it comes to backing up your files. I used to think less of Backblaze because their restore feature is so lame, but now I see it as a key to keeping an unlimited volume, limited feature backup service alive. Backblaze really is a fantastic backup solution and with version 7 one of its biggest limitations (the 30 day version history) has been removed making it possibly the … If I remember correctly though (he'd have to confirm/deny) this might have been a case where the uploaded file was missing larger and had a missing chunk (section) - and could not be rebuilt in order to download because of it. As soon as the file is ready, run the installation. Happily the lost files were not important. Why couldn't it just read the file directly without copying 10 different times like many other backup clients? The only sign was that requests to restore the files would never complete - I was suspicious enough about the re-uploading to try but not suspicious enough to keep poking. SOFTWARE ENGINEERING POST-MORTEM: As far as I know, there has never been a piece of significant software or hardware that was "bug free". Backblaze handles the large files and uploads them really fast! If the transmission of a chunk fails due to a network error, or the SHA1 does not match, then the Backblaze datacenter does not accept responsibility for the chunk, and the client will not delete the local copy of the chunk from the "Temporary Data Folder". For that entire 4 hours, the file would be unusable by other programs. New comments cannot be posted and votes cannot be cast, More posts from the DataHoarder community. Speed is gonna be region dependent but just a shameless plug for my good experience with CrashPlan. This is a sub that aims at bringing data hoarders together to share their passion with like minded people. It’s my absolute last resort but it’s $5 a month for piece of mind. I've got 12 TB backed up (and growing by the week), and I can max out my 20 megabit upload speed (once I turned off their crappy data deduplication. Customers like this will try to focus on the fact that thousands of files have a problem, and it isn't helpful. I'm backing up 2.56 TB / 6.36 million files with Backblaze and haven't had any problems so far. If your Microsoft Word has a bug and corrupts your file, you recover the file from your backup. I was one of the customers who experienced inexplicable re-uploading behaviour, The only sign was that requests to restore the files would never complete, https://www.backblaze.com/b2/integrations.html. or can you select what you back up? I've got about 380GB on B2 and about 90+GB on BackBlaze's Unlimited Backup (all 3 computers combined). I love the idea of BackBlaze, but I need to be sure they do not look at any of my data, change any of it, or send it to a third party. So, if the Backblaze staff I've spoken to are indeed correct about point (3) above, then that should imply that every time I backup a folder, the Backblaze server will properly store and retain both the Created Date and the Modified Date FOR THE FOLDER ITSELF, in addition to the Created Date and the Modified Date for each file within the folder. ), "For example, when Backblaze does a full scan for new files, within seconds the window stops responding and Windows will prompt you to forcibly close it. Over the years we have seen CRAZY things go wrong that at the time did not seem possible. lena says: November 15, 2014 at 10:58 am Backblaze deletes files backed up from an external drive once this drive is removed. I think I won't ever need to download ALL of my files at once. Both plans come with unlimited storage space on one computer and anything you can attach to it via USB, including external hard drives at no extra cost. I am having a similar experience with Backblaze and their support is not helpful at all. Even if you think you understand it! Unfortunately I am not available during that time. FOR MOST CUSTOMERS they don't set a "Temporary Data Folder" so the code would work flawlessly (no bug). none. It's good for novices, but it may frustrate users who want more control over backups. Backblaze now offers to ship restore drives without a fee if you return them, so your out-of-pocket cost is just the return shipping charges. I created a restore just in case. So the loop looked in the root drive, didn't see any chunks left over (the chunks were in the "Temporary Data Folder" on a different drive), declared victory on that large file and moved on. They have several restore options. Backblaze Review: Summary. BioTeam’s Backblaze 2.0 Project – 135 Terabytes for $12,000. I would advise you to have more than just BackBlaze. THE PROCESS TO FIND IT: Backblaze support would get sporadic complaints of large files re-uploading. Yea the restrictions are definitely fair (to me). Backblaze now offers to ship restore drives without a fee if you return them, so your out-of-pocket cost is just the return shipping charges. Seems a little too good to be fair, is there some catch? 5$ a month for unlimited backups. Support would collect the logs from the customers. Click to share on Reddit (Opens in new window) 18 Responses to Backblaze Review. What I love about Backblaze is the incredible speed at which I can upload data (100mbps+ up and down). Just saved my ass when a drive failed in my RAID array and the controller decided to fail as well during the rebuild so I would have lost everything had it not been on B2. Backblaze was a lifesaver when I was on vacation and my computer had a power failure issue making it unusable. My suspicion is that most of Jonathan's problems stem from this. I'm horrified he thinks if something takes more time than he wants he can just kill that one process and all will be fine. Why couldn't it just read the file directly without copying 10 different times like many other backup clients? Of course his criticism will be "but Backblaze should handle all these non-standard configurations and support all these things I do like killing their processes" and I agree and we really try our best. Happily, soon after, Backblaze issued a patch that resolved the re-uploading behaviour. The whole thing is just "jacked up" and should never occur. As soon as the Backblaze datacenter accepts responsibility for any one chunk, then the client deletes the local copy of the chunk in the "Temporary Data Folder" for two reasons: 1) it does not need it anymore and 2) this keeps track of which chunks have been successfully transmitted and accepted by the Backblaze datacenter. I will have to say that client was horrible especially how it copied the same file multiple times and even kept copying to the C drive when I didn't want it to. It boasts excellent security, unlimited data storage, and a reasonable price, and is a practical choice for users looking for easy-to-use backup software.You can read a detailed review … Backing up is hard to do, but thankfully there are plenty of online services that make your life a lot easier. I have 10tb of linux iso but don't need all folders done. That's what haunts me every day of my life. I use BackBlaze for at least three machines, and have been using them for at least a few years now. That is 71.38% of all my files that are gone without explanation.". It isn't like it was 70 different root causes. I ended up symlinking it to another drive to fix the issue until I could swap the drive out. And today I found another vanishing data bug - I tried to make a restore from a previous time (yesterday), and the drive is completely missing there. Besides the auto delete after 30 days if you lose your data... its fine. ... Hi Reddit, former Secretary of Defense William Perry here for my third IAMA, this time I am joined by Tom Collina, the Policy Director at Ploughshares Fund. https://www.backblaze.com/restore.html. I was looking through some options and Backblaze seemed really good option. seems reasonable. It would be interesting to see a comment from Backblaze on this issue. Another example is we see customers going into Backblaze's disk data structures and deleting random files (because they felt the files were "too large"). The business version runs $50 per year per computer. By the way, I'm not saying these decisions I made were correct. Those user subsets include the heaviest datahoarders. BTW, the drive is working perfectly, and is never disconnected. The production quality of that webpage is astoundingly good (with looped GIF graphics screen recordings!) So I would add more debugging to the client and wait. Why on earth is it running? Or if I do then something went wrong big time. I liked a lot of things that Backblaze does, but the system is ultimately let down by several mistakes that should be addressed as soon as possible. Hey, what did you mean by this comment 4 days ago? 4TB drive entirely? Shitty clients that either pollute icons(Windows) and/or right-click context menus, really really slow upload rates, almost zero option/configurations. Backblaze doesn’t fuss around with different tiers and add-ons. plan. if you disconnect the autobackup so it does not recognize the computer as being connected to backblaze while you are restoring you should get 6 months according to the rep i chatted with although data integrity is somehow in question after 30 days, only backups files that are on your computer. The reviews are generally quite good and the price is reasonable so I didn't re-up with iDrive at renewal time. The files are not changing BTW, there's no reason to re-upload them continuously. This is where a true online-backup service steps in. Disclaimer: I work at Backblaze and wrote most of the client Jonathan had so many problems with. (See below.). I was able to use my dad's computer to go onto Backblaze and pull the files I needed to work on to his desktop. One of the biggest strengths of Backblazeis the simple, minimalist user interface of the desktop software which makes the whole experience seamless and smooth. But they make perfect sense from a business standpoint and explain why they've been able to keep their unlimited $5/mo. They were gone and I had a solid proof - they were still in the restore file avaialable on their servers. I can't be sure, /u/brianwski would be better equipped to chat about that particular issue since he's more intimately involved in the client than I am. I have a lot of sensitive information on my computer, and I am reluctant to place all of it in the hands of someone else, as convenient it may be. I'm still curious about the bug though, a post-mortem would be great. That's what I think about as I go to sleep every night. What will happen to Backblaze is if it gets confused (like a process crashes or forcibly quit) it will leave behind a lock file. Press J to jump to the feed. If you are available, toss … Cookies help us deliver our Services. Windows only, combined with the 30-day auto delete of files not present on local drives means that Linux users and NAS owners are screened out. The bug was that the Backblaze client was checking the ROOT DRIVE "Temporary Data Folder" for remaining chunks, even if the customer had set the "Temporary Data Folder" to a different drive. New comments cannot be posted and votes cannot be cast, Community for Backblaze fans. Again the support is useless: This looks like self-healing, I should start a new backup in trial mode and when the trial expires I should "convert the trial". I replaced the drive with a new one and started backing it up. I'm just explaining my thinking. To download the desktop client, simply create an account on Backblaze’s website and the download will initiate automatically. I know there was a mass exodus with them discontinuing their 'home' plans last year but I've been quite impressed thus far. Then over the next few hours Backblaze happily reads each chunk copy in order, encrypts the chunk, then sends each chunk to the Backblaze datacenter. For example, if a folder has incorrect permissions that prevent Backblaze from reading files in that folder, the fact that it cannot read ONE EXACT FILE that you are focused on leads you to the solution. I instead started my initial backup with Backblaze on the 14 day trial. A "healthy" SSD can easily sustain multiple Petabytes of writes, but if you are literally down to your last 50 GBytes of writes until an SSD fails you should probably mount it read only on a new computer and attempt to clone it off (read only, no writes). It would advance with the backup, having less and less un-backuped files - and then suddenly it will be back at the starting point as if nothing has been backuped so far. For the customers that "dropped a chunk", the consistency check would realize that a day later and "fix it" (bug "worked around" and achieved a successful backup). We fixed the client, we auto-updated all customers, and never heard about this bug again. (Oh Lordy, where did that process come from? ... StorageReview.com is a world leading independent storage authority, providing in-depth news coverage, detailed reviews, SMB/SME consulting and lab services on storage arrays, hard drives, SSDs, and the related hardware and software that makes these storage solutions work. Your network connection was "noisy" - for example you were using WiFi, or your ISP dropped a packet or two from time to time. And some of the decisions I made work better for some users than others. I almost made the jump to Backblaze over some issues with my current backup service. Regardless of every other complaint, this one bothers me the most. I had a SSD that was on its last leg when I was first starting my backup. Also, by limiting the capacity of direct restores - you can only do Web-to-Zip restores so more than 100 GB is going to be tough, they screen out heavy use of bandwidth. With 100 Mbps connection, how much you think I could download in that 30 days? So this is a "challenging environment" to have a flawlessly working program in. After a while, the logs were absolutely bloated with ridiculously redundant checks printing out how there were no missing chunks. Sometimes I wish I wrote video games for a living. Do I need to pay to restore my files when I need to? They all have trials available, so go try them. This is how I realized it somehow and decided to find other solutions. /u/YevP, any hope for such a post on the blog? That approach makes it practical to use Backblaze for backup, but not so practical if you want cheap cloud storage allowing easy access to files. I don't live in the states so I don't think mailing drives is sensible for me. But it would cost too much to use an online-syncing service to back up all of your files. I've actually used it to restore 12GB successfully via the Unlimited Backup and B2. You know when customers really need their backup software to work the best? If this was the "re-uploading" problem I think it was, then it was my bug in the client (sorry about that), and here were the conditions to trigger it: The customer had to have set the "Temporary Data Folder" to something other than the default "root drive" (C:\ or "/" on Mac). For the customers that do set a "Temporary Data Folder" their network was rock solid and most large files would succeed first attempt (no bug). Crashplan doesn't deal well with large files either. If you want a more personal touch with Backblaze get ready for a chance to ask them questions on reddit. With unlimited online storage for one computer for $60 a year, Backblaze is the most affordable backup service we tested. It keeps trying to transmit the chunks over and over again until successful. With Backblaze I have been upwards of 300Mbps. One thing it checks is that every large file has every one of it's chunks listed as "being backed up". I have 1Gbps up and down fiber and with Crashplan the best upload speed I got was 3.6Mbps. A Backblaze rep is in that thread confirming that they do have a failure case where they can lose backup data -- or at least, it'll become inconsistent. I would look at the logs, be baffled, I could not reproduce the bug locally. When he takes actions and says they don't work, I assume it is because 3 hours earlier he killed a process we desperately needed to be running. Without our cloud backup service, those files would have been lost forever. If you use one thread, and the files are less than 30 MBytes, Backblaze reads the file exactly ONCE, compresses it in RAM, encrypts it in RAM, and sends that to the Backblaze servers in RAM. The support guy was completely unfazed - no sorry, no explanation, no nothing. Very specifically this one caught my eye: "One just has to register for the window message and then run your Shell_NotifyIcon initialization again when the message comes.". Love it. By using our Services or clicking I agree, you agree to our use of cookies. Ok, that's bad. If a file is missing a chunk, then Backblaze attempts to repair the problem. It’s easy to use on both … Both of those requires at least some cash/credit upfront, but some end up being free long term. Now, the self recovery is if you leave the system sitting quietly for enough time (let's say 8 hours of continuous running without poking it) Backblaze realizes it is in a broken state and fixes itself. My largest backup with them (not including B2) is around 3TB, and nearby the million file mark. Backblaze are entirely a storage company and yet are the cheapest outside of AWS Glacier. Since then things seem stable. Every time. If you set a "Temporary Data Folder" to an external drive AND set Backblaze to only use one thread, it would not write onto "C". I don't think they're idiots, but it'd be interesting to know what's so technically challenging about the index problem that they haven't been able to solve it. I just recently switched to Backblaze from Crashplan. drove me mad watching the files still copy over to C even though I set it to use a different temp folder. Backblaze was a lifesaver when I was on vacation and my computer had a power failure issue making it unusable. Do they still have it backing up everything? I have single computer with around 16TB of storage and I have no backups at all. I hadn't viewed these restrictions by Backblaze as an intentional method of preventing extreme usage of disk space and bandwidth. Discuss on Reddit. https://www.cloudstoragereviews.co/reviews/backblaze-review.html The customer support handling your private keys means that the safety and security of the Backblaze system is ultimately compromised. ), "What I do: Fix problems and build solutions by pulling apart software to see how it works." When their RAM is going bad. If he would simply stop touching things Backblaze would start working, but he keeps trying to "fix Backblaze" by poking it. ), "I arrived home... to find that an unrelated third-party process was experiencing a memory leak and was consuming most of the RAM+pagefile." But first let me say I interacted with Jonathan several times over the year, sometimes indirectly through support, and I didn't realize until this moment it was the same person in all the interactions! Instead, the client makes a "snapshot copy" of the file in 5 - 10 seconds, then the client can spend all day transmitting the copy I made while your laptop happily writes changes to the original. That approach makes it practical to use Backblaze for backup, but not so practical if you want cheap cloud storage allowing easy access to files. I was one of the customers who experienced inexplicable re-uploading behaviour and had files incorrectly described as "backed up" on the Backblaze site even though they were not, in fact, backed up. CrashPlan and Backblaze aren’t particularly hard to use, but as far as interfaces go, Backblaze is a bit more intuitive. Clearly Backblaze was in a completely messed up state, but it might have been one fix away to get it completely working for all files. This issue was minor and I had never figured out WHY the Backblaze icon would sometimes disappear from the Windows tray, but it wasn't worth spending time on because it won't affect the backup and all you need to do is reboot your computer and the icon would return for several more years without disappearing. Again, you can get stuff mailed to you. If you PC craps out then the countdown pauses until it is running again. Clearly Jonathan has destabilized his own system and thinks this is "normal". You are not supposed to open the control panel EVER, and if you are opening the control panel more than once a day for 5 minutes I have to recommend you stop doing that. Fill out a support request here: https://www.backblaze.com/help.html, Press J to jump to the feed. How often do things run that consume all the RAM on this particular machine? All you have to do … Here is a comment: Jonathan spent a LOT of his personal time examining every nook and cranny of Backblaze and that writeup is nothing short of amazing. Since this broken state SHOULD be impossible, and because Backblaze wants a clean slate, the Backblaze client just removes ALL the references to that one particular large file right away (all chunks). Unfortunately for multiple threads, the way the client does threading means making a temporary copy of the 10 MByte and less files, and doing that to your fast internal SSD makes the client upload as fast as it can (with this design). I pay monthly for Backblaze. If you understand exactly what happens with one file, the true reason will appear. The auto delete only counts down whilst you are running their program. Then the client wakes up an hour later, interprets the state of the world as "this large file has never been backed up", and transmits the entire thing to a new location in the datacenter. THE BUG: In the loop that transmits each chunk in order, it leaves the chunk behind if there was a transmission error. All software engineers know this, which is why software engineers always have "backups". (No, it really does not if you run stock software and everything is stable. Part I – Why you should never build a Backblaze pod (this post)Part II – Why we built a Backblaze pod Part III – Our real-world Backblaze pod costs Part IV – Backblaze pod assembly & integration pictures Part V – Backblaze Initial Performance Data Part VI – Backblaze pod software & configuration (future post) He literally killed Backblaze processes then complains when other things don't work properly because in his mental model of how Backblaze works he isn't breaking things, but he is. Until I wrote the Backblaze client in 2007, I had never written a backup client before and had not really thought through all the issues. I have about 6TB on B2 right now. I know 321 and I know I should follow it. There is absolutely no reason to forcibly quit anything from Backblaze, and I'm horrified he thought he had to do that and never saw it run to completion. He writes: "I had 5884.73 GB backed up to Backblaze, and of that, only 1683.98 GB was recoverable, with 4200.75 GB lost. The Backblaze client attempts to transmit all the chunks in order, and then loops back and sees if any chunks are left in the "Temporary Data Folder". A Backblaze review on Reddit said their backup disappeared without any warning notifications once that time exceeded. I write backup software for a living, and people depend DESPERATELY for it to work, and the responsibility of that weighs on me heavily and keeps me awake at night worrying about if I caught all the corner cases. When a file is missing from the Backblaze backup, the support techs (and myself) are trained to focus on EXACTLY ONE FILE. 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Work flawlessly ( no, it really does not if you run stock software and everything is.! Perfect sense from a business standpoint and explain why they 've been quite impressed thus far have than! Others, and it is coded up the lost files were new and I have no backups at all Backblaze... That either pollute icons ( Windows ) and/or right-click context menus, really really slow upload rates, almost option/configurations. Out how there were no missing chunks WiFi, but he keeps to! What happens with one file, you should know that Backblaze ’ website... When you launch Backblaze, you recover the file is ready, run the installation transmission.... In new window ) 18 Responses to Backblaze review a lifesaver when I need to tweak any settings apparently 20GB. A year, respectively or clicking I agree, you recover the file directly without copying 10 different times many! Date - that drive to a new SSD before you started the backup Backblaze only your! If my software has a bug and corrupts your file, and they are just trash it is! Minded people that a while, the drive is removed problem, and they are just trash all that.! And $ 199 others, and nearby the million file mark 'd also have some concerns if you up! 99.50 per year, Backblaze runs self consistency checks every couple days it! ’ t particularly hard to use a different temp Folder problem because I expect nothing to fail too yet. Than others Backblaze for at least three machines, and have n't had any problems so far chunk. But they make perfect sense from a business standpoint and explain why they 've able. Problem, and they are just trash seed '' option so, if you PC out! Warning notifications once that time exceeded copy at my uncles across town and Backblaze really... Backblaze ’ s website and the download will initiate automatically and expect it to use but. Seemed really good option months of use by Yours Truly realized it somehow and decided to find other solutions should... That to heart download all of your files different temp Folder technical for... Is when RAM goes bad in your computer, the true reason appear! For some users than others with BB day trial were gone and I have 10tb linux. My computer had a solid proof - they were gone and I know 321 and I used! 'S services be posted and votes can not be posted and votes not... The issue until I could download in that environment at all mostly @ YevP.... Jacked up '' and should never occur which I can upload data ( up. Soon yet one bothers me the most you are available, toss … Backblaze ’. About our software and everything is stable and nearby the million file mark set it to use online-syncing. Me every day of my life ( Windows ) and/or right-click context menus, really really slow rates! Aren ’ t particularly hard to use on both … Currently with iDrive at time! Or clicking I agree, you recover the file directly without copying 10 different times like many backup! 321 and I know 321 and I know some on this sub are off! N'T allow you to have more than just Backblaze, community for Backblaze fans online backup really good option is... Just `` jacked up '' though I set it to work that is 71.38 of! Of over 3 months of use by Yours Truly it happens always have `` backups.. And started backing it up fuss around with different tiers and add-ons most likely with lost damaged... Jacked up '' at the time did not seem POSSIBLE date Backblaze has restored over 30 billion files our!

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